Frequently asked questions.
Quick answers for customers requesting maintenance, electrical support, or scanning technology preventative maintenance.
Where is OnPoint Technical Services based?
OnPoint Technical Services (Pty) Ltd is based in La Mercy, KwaZulu-Natal. Travel and call-out availability can be confirmed when Brent reviews the quote request.
What services does OnPoint focus on?
The core services are home maintenance, electrical engineering services, and preventative maintenance for scanning technology. The company is positioned for careful diagnostics, practical repairs, and planned maintenance support.
How do I request a quote?
Use the quote request page, complete the required fields, and your email app will open with a prepared message to Brent. Add photos, error messages, serial plates, or site notes before sending.
Can I call directly?
Yes. Brent can be contacted on 078 208 6263. For detailed jobs, a written request by email is still useful because it keeps the scope and site information together.
Does OnPoint offer preventative maintenance subscriptions?
Yes. OnPoint Prevent offers monthly subscription options for homeowners and estate or complex overseers. Plans are designed around scheduled checks, photo reporting, priority scheduling, and a practical maintenance priority list.
What do the maintenance plans cost?
Launch guide pricing starts from R395/month for Home Prevent Essential, from R695/month for Home Prevent Plus, and from R1,950/month for small complex common-area oversight. Final pricing is confirmed after a site assessment.
Are repairs and materials included in the monthly plan?
The monthly plan covers the agreed inspection rhythm, reporting, priority scheduling, and listed plan benefits. Parts, materials, statutory certificates, specialist sign-offs, after-hours emergencies, and corrective repairs are quoted separately unless included in writing.
What should a complex or estate overseer provide?
Useful information includes unit count, common-area asset list, access rules, recurring faults, previous maintenance records, gate and lighting issues, pump or plant details, trustee reporting requirements, and preferred visit frequency.
Does OnPoint provide scanning technology preventative maintenance?
Yes. Preventative maintenance can include inspection routines, cleaning, alignment support, calibration checks, issue logs, and practical recommendations based on the equipment and operating environment.
What should I include for electrical work?
Include the symptoms, when the fault happens, photos of the distribution board or affected area, any recent changes to appliances or loads, and whether there are safety concerns.
Is OnPoint a registered company?
Yes. The registered company name is OnPoint Technical Services (Pty) Ltd, registration number 2026/698951/07. The company is also presented as a Level 1 B-BBEE contributor.
Who owns and operates the company?
The company is owned and operated by Brent Peters, giving customers a direct line to the person accountable for service quality, communication, and follow-through.